09.26.2012

Arbor Skateboards Warranty Policy

Arbor Skateboards Warranty
Every Arbor Skateboard is warranted against defects in the workmanship or materials for up to 1 year from the original purchase date. Arbor Skateboards will replace, based on discretion, any Arbor Skateboard that delaminates or breaks due to a defect in the materials, glue, or production of the board.


This warranty does not cover:
Normal wear and tear in the form of:


Tail or nose wear from dragging your Arbor Skateboard:

• Tail or nose wear from dragging your Arbor Skateboard.
• Damage due to impact on curbs or other objects.
• Damage from extreme temperature changes, water, or moisture.
• Warping as a result of exposure to heat, snow, rain, or immersion in water.
• Edges chipping or cracks from impact to foreign objects.
• Stress cracks in the surface plies that are not deemed to be defects and do not affect the structural integrity of your Arbor Skateboard

Breaks due to:

• User error in assembly of your Arbor Skateboard or components
• High impact tricks
• Any sort of intentional breakage

Other items:

• Physically modifying your skateboard (chopping, redrilling, etc.)
  Factory seconds
• Damage during shipping process (this responsibility lies with the carrier)
• Grip tape replacement or repair (though we are happy to point you in the right direction)
• Boards bought second hand

How do you start the process?

E-mail us with the following subject line at skateboardwarranty@arborcollective.com

• WARRANTY – [your name]

Your e-mail should include answers to ALL of the following questions:

• What is your name and where do you live?
• What board do you have?
• Where did you buy the board?
• How do you typically ride your skateboard?
• Where is the damage?
• When did you notice the damage and how did it occur?

Your email should also include photos of all of the following areas:

• Nose and tail
• Top and bottom
• Both sides
• Close up photos of the damaged area from angles that will help us to analyze the damage
• A photo or scan of your purchase receipt

What can you expect in this process?

• Expect to be met by one of our knowledgeable and friendly staff members.
• Expect your claim to be evaluated personally on a claim to claim basis.
• If it looks to be a manufacturer’s defect, you will be issued a Return Authorization number and asked to send the board in for a physical examination.
• You will be responsible for shipping costs to Arbor Skateboards, we will cover return shipping.